When I get work it will usually be from a senior member of staff. When they give me it they normally tell me when they want it done by. Sometimes this could be the same day like sending out taxi renewals so this is something that is urgent. Important work is when someone wants me to put my best effort into it. An example of this is when I researched other councils to see what they done for taxi medicals. I was given this job by Bryan but not given a deadline and he said it was for a focus group so it was quite important. This means that I was able to take my time and do thorough research on the topic and was able to proceed an adequate spreadsheet of the information. With important work people will want it to be a high standard while something urgent could not be as perfect as it has to be done in a certain timeframe.