The purpose of this booklet is to help health and social care staff to use their communication skills effectively within health care settings. Within the booklet I will explain the role of effective communication and interpersonal interaction, in health and social care. I will also discuss Tuckman’s and argyles theories of communication and asses the importance of effective communication linking it to appropriate theories.
Communication is exchanging certain information between people, by speaking, writing or other forms of communication. There are two main types of communication, one of which is verbal communication and the other which is nonverbal communication.
Verbal communication between people, is the use of words and sounds to express yourself. An example of verbal communication is saying “yes” or “no” when someone asks you to do something. A health professional, such as a therapist, might say to a patient, “Mrs. Smith, would you like me to share this information with your family, or would you rather have it completely confidential?”. The therapist is asking the question and the patient can answer. This is also an example of one to one formal communication, between the patient and the consultant, as the consultant is addressing the patient by their last name and using formal language such as “confidential” and “Mrs.” One to one communication is when one individual speaks or writes to another individual, the conversation is completely between them.