Introduction to communication in health, social care or children’s and young people’s settings.
Effective communication is vital when working with children and young people. As part of your induction, as a new member of staff, you have a session booked with your line manager where you have been asked to provide information that will show you can:
identify the different reasons people communicate
explain how effective communication affects all aspects of your work
explain why it is important to observe an individual’s reactions, when communicating with them.
NB: You may choose to use work products to support your work.
“Good morning”,” Hello, how are you” even “Shaking hands” are signs of communication when we first meet people. Communication is the key factor of expressing needs, sharing information, ideas and opinions. Asking and answering questions as well as expressing feelings. With communication we built good and quality relationship between people. In our sector is fundamental to gain parent’s and children’s confidence, trust on us and make them feel comfortable when they are around us, communicate with them their children’s progress. Quality communication make young people feel relaxed, play and learn more effectively. Children and young people need a lot of reassurance and acknowledgment. Communicate with children we encourage or discourage a positive or negative behaviour may show. Also, through communication children express their emotion like: fear, happiness, sadness, satisfaction or dissatisfaction either verbally or using body language. By doing all the above we maintain a healthy relationship between parents and children.
Clear and good communication in the work place is very important as we provide team work and especially, we deal with young people. An effective communication can help avoid misunderstandings and misinterpretation and general to cause problems. Talking and listening to the parents, children and colleagues is the most fundamental factor to make them open up and express their needs and preferences. For instance, a parent has expressed her preference to the key workers, them to keep her son to the limit when it comes to do activities in the ipad. Also, effective communication between colleagues will give useful information for our skills and knowledge development.
This is important so we can understand that each child has understood the information has been given to them. If it has not been clear to the children, we need to find other ways to explain to them by using different ways like words. Observing each child, we can understand if they are in pain or feel uncomfortable. As I have come across with kids who can not express verbally what is upsetting them, then I need to pay a closer attention to their reactions to understand them, such as facial expression or body language. There is a child at nursery who can not talk due to his late development. In order to communicate each other had to learn basic sign language which I am using when I am talking with him.